This Diwali, FarEye Rolls Out Enhancements to Its Scalable Contactless Capabilities for Retailers.
“From the time we launched FarEye SERVE back in March to help retailers deliver essential goods, we have not just successfully helped retailers handle scalability challenges but also have made major breakthroughs in advanced contactless capabilities. These include driver temperature tracking, compliance apps integrations & more. Retailers can now focus on customer experience while they can worry less from scalability and orchestration woes, which the platform can handle for them.” said Gaurav Srivastava, CTO & Co-Founder, FarEye.
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Kushal Nahata, CEO and Co-Founder, FarEye while talking said: “Customers are increasingly shifting towards an omnichannel model. They want to engage with brands that understand their preferences and are able to establish a deeper connection with them – delivery expectations, payment preferences, and lifestyle choices. In this scenario, brand experience is largely defined by its logistics journey. In an online-first world, logistics is the only actual touch point between the brand and its customer.”
Commenting on the same, Manoj Madhavan, CIO, Blue Dart said, “With the festive season in full swing, and as consumer demand rises, Blue Dart is optimistic about the foreseeable future. To ensure a safe pickup and delivery process, we pioneered the contactless delivery feature, enabling 14 digital wallets, UPI Interface (BHIM), Netbanking, Credit & Debit cards, and QR code, keeping our customers’ health and safety in mind right from the start of the pandemic enforced lockdown.
Vaishali Thakkar, GM– Customer Service and Operations, Home Town, said, “As many families have started spending more time home, have transitioned to working from home and remote learning, home improvement seems to have taken the customer’s attention. We anticipate a surge in this festive season with new product lines, suppliers, and logistics partners. FarEye has helped us scale up our product delivery and post-sale processes with new distribution models and logistics partners smoothly to ensure a consistent customer experience.
Mr. Dharmin Ved, CEO, 6th Street (Apparel Group), added, “With the upcoming festival season, we expect orders to triple until the beginning of the year. This festive season will surpass the previous festival season of 2019, as most purchases by customers shifted from store to online platforms. The most important part of online shopping is not only the shopping platform but also the logistics methods that are provided to consumers. FarEye has helped us go above and beyond to deliver safely to our customers and have also enabled us to offer next day deliveries”.
